Ohio man says software update disabled car, leaving $1,600 bill and little options
Cross posted from hexbear.net/post/9006467
A Sycamore Township man said a mandatory software update on his Volkswagen Jetta appeared to trigger a cascade of malfunctions, leaving key safety features and the infotainment system not working properly. A dealership then told him it would cost $1,600 to diagnose and repair:
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CallMeButtLove
in reply to mynameisbob • • •scoobydoo27
in reply to CallMeButtLove • • •dan1101
in reply to scoobydoo27 • • •atrielienz
in reply to scoobydoo27 • • •FoxAlive
in reply to atrielienz • • •atrielienz
in reply to FoxAlive • • •scoobydoo27
in reply to atrielienz • • •atrielienz
in reply to scoobydoo27 • • •Nah. The non-GT models were also affected.
And in this case it doesn't matter if you bought a fourth year Mach E when you're buying from an automotive company with the most recalls in the industry year over year for like the last 5-6 years running.
static.nhtsa.gov/odi/rcl/2023/…
The Mach E has had so many recalls. Axle half shafts causing a clicking while turning, differential pinion shafts that shear off or fracture, a whole litany of infotainment issues, botched updates. I seem to recall something about windshield wiper motors, and a problem with some of the glass by the D pillar.
scoobydoo27
in reply to atrielienz • • •Clearly you know so much more than me about my own car. I shared an experience with my software and you wanna tell me how shit my car is overall. I have had 0 mechanical issues and I’m at 30k miles. I’ve also done 0 maintenance, i haven’t paid a dime past purchasing it and electricity.
Also, I’m very well aware of the HVJB issue and once again, it primarily affected GT models only. I didn’t say only GT models, and it’s also non-existent these days. The axle issue is affecting the first few years and they have issued a recall to address it. For Ford’s first real attempt at an EV, they’ve done a fantastic job. The car has not been a real problem and the big issues have been addressed. There is a guy who is now at 300k miles i believe and the battery has shown minimal degradation with minimal maintenance performed.
atrielienz
in reply to scoobydoo27 • • •First and foremost, Ford had their first real attempt at an EV back in 2011/2012 with the Ford Focus Electric.
Secondly, you seem to have read my original comment as "don't buy the first two years" when that's not what I said. Your 4th model yearc car very much falls into the window of my original comment.
Third, your comment made it sound like there weren't forums full of Mach E owners dragging their balls over Ford's name to force them to do recalls on the thing.
All I did was point out why I wouldn't recommend you buy a brand new vehicle line from the car manufacturer with the most recalls of any of its peers.
You decided to take that as a slight instead of the tongue in cheek ribbing it was and now we are here.
I do know more about that vehicle line than you do but that's neither here nor there. You can stay mad if you'd like, but I'm out.
scoobydoo27
in reply to atrielienz • • •atrielienz
in reply to scoobydoo27 • • •d-RLY?
in reply to scoobydoo27 • • •scoobydoo27
in reply to d-RLY? • • •d-RLY?
in reply to scoobydoo27 • • •I also agree that court would unfortunately be the route they would rather take it (with their money and lawyers' time). Turning off the updates being an option is better than nothing regarding risks, but really sucks that even knowing the risks (possible with updates for anything) isn't something a average owner/user thinks about (and really shouldn't be expected to).
The more I hear about all the extra levels of data collecting and issues that get shifted onto the owners like this case. The more I am kind of glad to have an older model that their app/updates and features related to them hasn't supported for a while. Would be nice to be able to use the infotainment unit with my phone for displaying GPS instead of my phone on a mount that covers the screen (I think Android Auto was an option for the model the year after). I can still do calls and show blue-tooth media, and the backup camera works fine (would be pissed if the cam was tied to updates or plans that aren't an option anymore).
NotMyOldRedditName
in reply to scoobydoo27 • • •Any software update for anything always carries that risk, even with fail safes built in, its just the nature of software.
It sucks, but itll always be the case.
Edit: and even the software can fuck with the hardware. Tesla had an issue once where they were logging to much data and they were burning out the memory before the cars end of life.
NauticalNoodle
in reply to mynameisbob • • •I've said it before, I'll say it again. I'm pretty sure my next car will be ~~used~~.
[edit]sorry, I mean "Pre-owned". Don't flame me.
DarkCloud
in reply to NauticalNoodle • • •DecentM
in reply to NauticalNoodle • • •blackbrook
in reply to DecentM • • •DecentM
in reply to blackbrook • • •blackbrook
in reply to DecentM • • •FoxAlive
in reply to DecentM • • •To me its the only good term.
If it's a sale by owner gets me hard.
Nothing beats finding a nice looking truck or car on the side of the road and finding the right person at the right time.
Anything past 2013 is not worth the time.
AlecSadler
in reply to NauticalNoodle • • •DarkCloud
in reply to mynameisbob • • •like this
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ExcessShiv
in reply to DarkCloud • • •Goodlucksil
in reply to ExcessShiv • • •Sarcasm
:::
hypnicjerk
in reply to Goodlucksil • • •BeatTakeshi
in reply to ExcessShiv • • •FineCoatMummy
in reply to mynameisbob • • •Nevermind cars! I have a strict policy that companies may not reach into my devices remotely and do things. For EVERY thing I own. Cars AND non-cars!
Pull, not push.
IphtashuFitz
in reply to mynameisbob • • •