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So last week (on Sunday 1 December at 00:00), our server host canceled its service without warning.

TL;DR: we do not recommend using @Hetzner_Online 's service

Everyone else: a short 🧵

A two-panes meme with 1. Bart Simpson saying "It's the worst day of my life" and 2. Omer adding "The worst day of your life so far"
@Hetzner
This entry was edited (1 week ago)

Aral Balkan reshared this.

in reply to Kiwix

Kiwix
Kiwix
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Murphy's law states that if things can go wrong, they will. Ideally in the worst possible way.

For us, that meant having our servers disconnected at 00:00 on a Sunday.

Our main storage backend became entirely unreachable. For the average user that meant not being able to access the library and download files, and for us that meant not being able to connect to it and see what was wrong.

in reply to Kiwix

Kiwix
Kiwix
• •

Turns out that Hetzner has decided to cancel our account and terminate all servers. There was no warning (yes, we checked our spam folder), and nobody could be reached before Monday morning.

When reached, they could not explain the reason for the cancellation:
Them: - We sent you an email.
Us : -We did not receive it, can you please resend?
Them: - We can't
Us: ಠ_ಠ

This entry was edited (1 week ago)
in reply to Kiwix

Aral Balkan
Aral Balkan
• •

Sorry you had to go through that. Please do keep us updated if they do provide any sort of explanation/apology/recourse.

Hetzner is currently set as the first supported hosting provider for the Small Web in Domain and this makes me *very* anxious.

Any thoughts/could you possibly look into this and find out what happened, @lenzgr?

@Lenz Grimmer
This entry was edited (1 week ago)
in reply to Aral Balkan

Jubei
Jubei
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@aral @lenzgr I am also interested in hearing if they provide an explanation. Please keep us posted.
@Aral Balkan @Lenz Grimmer
in reply to Aral Balkan

Solarpunk Davy
Solarpunk Davy
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@aral @lenzgr indeed, hetzner tends to be an interesting EU alternative to the cloud giants. Sad if they're getting into this mess.
@Aral Balkan @Lenz Grimmer
in reply to Solarpunk Davy

Aral Balkan
Aral Balkan
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@SolarDavy @lenzgr Not only that but they’re affordable. I haven’t been able to find a VPS service as reliable, with an API that works so well, and such excellent performance and I’ve been looking. But I also can’t risk all the sites we’re going to be hosting disappearing overnight without any explanation (or even with an explanation, to be fair). So this is very worrisome indeed.
@Lenz Grimmer @Solarpunk Davy
in reply to Aral Balkan

Rémi Letot
Rémi Letot
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@aral @lenzgr @SolarDavy not the first time I heard about them canceling accounts without explanation or warning. I seriously considered using them in the past for storage servers, but then those reports came in, and I couldn't take such a risk for client data.
@Aral Balkan @Lenz Grimmer @Solarpunk Davy
in reply to Aral Balkan

The Fedilore Otter 🦦
The Fedilore Otter 🦦
• •

When it's fedi, the issue is usually the anti-porn rule in their TOS.

In some cases, it's in good faith. For example, with the tenforward.social, they cited a lot of hardcore porn posted/boosted by the admin, on the admin's main account.

In other cases, it seems like they don't really pay attention and are vulnerable to fake reports. For example, a series of small transfem instances were taken down over an anime picture of two clothed girls kissing.

This entry was edited (1 week ago)
in reply to Aral Balkan

Lenz Grimmer
Lenz Grimmer
• •
@aral I'm afraid I have no insight into this incident. Our social media team posted a statement on Reddit here: reddit.com/r/hetzner/comments/…
@Aral Balkan
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