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Inside: Understaffing as a form of enshittification; and more!

Archived at: pluralistic.net/2026/03/23/nob…

#Pluralistic

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A 1950's pharmacy with a labcoated pharmacist behind the counter. The pharmacist's head has been replaced with the poop emoji from the cover of 'Enshittification,' its mouth covered with a black bar scrawled with grawlix. The pharmacy has been made over to look haunted, with purple mist rising from the ground and cobwebs in the top corners. A CVS Pharmacy sign hangs in the background.

Pluralistic: Understaffing as a form of enshittification (23 Mar 2026) – Pluralistic: Daily links from Cory Doctorow

pluralistic.net
#Pluralistic
in reply to Cory Doctorow

Zanne
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Zanne
• •
omg.. I went to CVS this past weekend and the cashier was running two screens where the customer had to look up their account to get their medicine. The touch screen was horrible so it took a lot of effort to use. The cashier was taking over half the time. It was completely inefficient and made us all cranky. This was in my local target which has become completely useless. Who is running these companies? #enshittification 10000%
#enshittification
in reply to Zanne

Bandersnatch
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Bandersnatch
• •

@zannesan
I refuse to use self-checkout for any reason & have literally left a full cart at the front of the store when no other options are available.

Waste my time & I will waste even more of your money.

@Zanne
in reply to Bandersnatch

Diabetic Heihachi
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Diabetic Heihachi
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@Bandersnatch @zannesan
I just steal things when I have to self checkout.
I found out the staff login to the machines at my one local grocer is 4444 so I help myself to discounts, or If an item requires a count to be entered that means the scale is not sensitive to pick up the items weight properly, so yes, I only purchased three dried fruit strips, not 50. Oh and those are chocolate covered raisins from the bulk section, not organic chocolate covered almonds...
@Bandersnatch @Zanne
in reply to Cory Doctorow

Zanne
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Zanne
• •
not only that but CVS doesn't allow you to easily give this feedback. It's like the suits are killing their own business and they don't care enough to get valuable feedback from the people that they should care about. I guess that's why they will go out of business.. Circular loop of #enshittification
#enshittification
in reply to Zanne

DressToKILT
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DressToKILT
• •
@zannesan Let's also not forget that CVS has made it completely impossible to get on the phone and connect with a human. At best you can leave a message that they will not return.
@Zanne
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