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Alright, y'all were right, fuck Proton. This was the last straw for me.


For context, in my password manager I had tried formatting some of my entrees so that it would contain the usual username and password, but instead of creating whole new entrees for the security questions for the same account, I just added additional fields in the same entree in order to keep things a little more tidy.

I was not expecting that doing so would result in later being shaken down by Proton to pay even more money just to access the same few bytes of fucking text I had trusted them with. This is sleazy as fuck and I am dropping these idiots entirely.

in reply to AnimalsDream

Howdy. For the clarity of users such as myself, can you please clarify which "Proton" you're referring to.
in reply to afk_strats

Eh. I am very happy with thwir service, but I didn't opt for the free tier. It has replaced my old VPN service provider, 1Password, google's 2FA, Google Drive, and the office suite is useful.

Since i was paying for other services that offered no privacy, switching to a single paid service with privacy ended up saving me money, so no complaints.

in reply to Jo Miran

I too am happy.
i migrated from Firefox password manager, google mail, Cisco duo (kill it with fire please for the love of Turing and Tesla), and several other services. the only thing they don't have that I really want at the moment is collaborative document editing but I'm pretty sure that's on the docket of "things to add".
in reply to AnimalsDream

Dude, jfc calm down. You pay a little money to get premium services, instead of them monetizing user data. This is the way the world works with paid software, except they're not making money on your data and you, just you.

Maybe some context in what exactly you pay for would help too. I'm assuming you pay for a base tier of mail, bc I use their password manager too but pay for the full suite, and don't have this issue.

Maybe also a chat with support might find this to be an unexpected bug, but instead you're coming to Lemmy to the echo chamber of hate on proton which won't help.

in reply to mrnobody

Their data should have been grandfathered in rather than locked out. Premium is a ransom with the lock out model
in reply to mrnobody

I won't say your wrong, but IMHO it's unacceptable for a password manager to not warn you that information you give will be inaccessible without paying more money. Imagine if someone gave you 30 free entries before requiring a subscription, but let you add any number of accounts. Unless you want to reset all those passwords, your forced to pay them.
in reply to mrnobody

It is a shakedown to accept your data for free then charge you to access it later.

What the fuck else would you call that?

in reply to panda_abyss

It kind of sounds like OP tried to circumvent limitations in the free tier by formatting the available field in a certain way, but this then got caught by proton and then stored "correctly", which is in a way that requires the paid tier.
in reply to ExcessShiv

Uh no. First off, I'm not on the free tier. I'm not on the most expensive tier, but I do pay for my account $4.99 monthly. Second, I used the built in features exactly as intended. Every login entree in Proton Pass has the option to add additional fields that you can name. That's what I did, every security question being the name, and every answer being the data filled in. There was nothing to circumvent, because at least according to their pricing plans, even the free tier claims to allow unlimited logins.

It is literally ransomware. They allowed me to enter data in their program as intended, and then held that data ransom in order to pressure me into upgrading into a higher tier.

in reply to mrnobody

but instead you’re coming to Lemmy to the echo chamber of hate on proton which won’t help


You call it an echo chamber, others call it having some standards on how much your software should be taking advantage of you instead of the other way around.

in reply to iByteABit

You have to admit, there are plenty of people either on Reddit (especially) or Lemmy, that seem to crack on/bash on certain companies or views on topics as a heard mentality. I'm guilty of it in the past bc I wanted to trust the heard, but after doing my own research have found whatever it was to not be so bad.

I've not been here long, but man, the amount of hate I've seen towards proton so far is crazy.

in reply to mrnobody

Yeah and all of that hate is deserved, because their products suck, and so do the people who run the company.
in reply to AnimalsDream

Hahaha, please, do share why their products suck, especially the people running it! I'd love to hear something fresh other than claiming the CEO is some trumpster because of some ruin fill interpretation of a god damn tweet... Petty
in reply to AnimalsDream

What have the people behind Proton done wrong? I only use them for email and will switch to another provider if it is egregious, I value these sorts of things greatly (any alternatives to look into?)
Edit: I do pay 40 euro yearly for email through them. Do not care at all for their other offerings.
This entry was edited (2 weeks ago)
in reply to mrnobody

You sound like the kind of person who, in the 90s, would have defended Microsoft against GNU and Linux and the FOSS movement as a whole, "This is the way the world works." No. I was using Keepass prior to Proton Pass. Proton proved to be a downgrade in every way. As a company they are in the same bracket as Ubuntu - trojan horse style grifters who wave juuust enough open-source around to lull users into dependency on a service that overall does not support user freedoms. They are grifters. It's the same playbook as Google.

Software needs to be free on every level. It's fine to sell free software, but if any part of it is proprietary, it's as the FSF says - it's a tool of unjust power over you.

And I don't need that. Better alternatives already exist. Proton was straight up a downgrade.

in reply to AnimalsDream

in reply to mrnobody

It sounds like this is the free service charging to access data you already gave them with the expectation it would always be available later. And which might not exist elsewhere.

That's not fremium, that's ransomware.

in reply to planish

Yes, that's exactly how it worked, and it is ransomware.
in reply to AnimalsDream

in reply to mrnobody

Vaultwarden is free. Bitwarden is free. Bitwarden Premium is 10€/year.

For what it offers, Proton is pretty expensive. They are also making inter-operation with other services difficult or impossible.

There's much worse, but they aren't that great either.

in reply to VeganCheesecake

Ok, thank you. A sensible response.

I think their appeal and approach is to target newbies to the whole privacy thing. They can replace much of the "Gooplesoft" ecosystems (just made that up that word lol) with their own version, offer support for those who're learning/trucks migrating, etc. Maybe they overheard someone talk about it, are curious, or don't know all the terminology in the FOSS community, or get overwhelmed easily.

I will forever plug Proton (unless they change) to friends and family as it's a "big name" doing big tech, better.. then they have proton support to rely on, not me lol.

in reply to mrnobody

Yeah, I usually approach this stuff from the standpoint of someone who is already actively self-hosting. For people stuck in Google/MS, it is certainly better.
in reply to AnimalsDream

Download BitWarden and be done with it.
in reply to blitzen

You can even self host it... And easily export your data from their hosted solution to your own.
in reply to blitzen

If you can, just self-host vault warden (compatible with bit warden and supported). Gets your data out of the cloud entirely.
in reply to Creat

Why are you suggesting self hosting vaultwarden instead of self hosting bitwarden?
in reply to tiny

It's much lighter on the resources while having the exact same functionality.
in reply to tiny

Bitwarden disables some features if you self host, even if you pay the $15/year.
in reply to tiny

This entry was edited (2 weeks ago)
in reply to Creat

I’m with you, but the hosted subscription is miles more secure than I can make my installation, and at $10 per year probably cheaper than the electricity to self host. Plus it supports the devs.

But I do make regular backups in case I need to migrate.

in reply to uninvitedguest

1password is decent nowadays I think, but for a long time it was apple-only nonsense, it's proprietary and the web interface/app interface used to be confusingly different from one another.
in reply to teuniac_

Apparently the price increase happened yesterday; I hadn't heard anything about it until just now. Gave me the push I needed to switch to self-hosted vaultwarden in like 15 minutes. Very pleased with how simple the docker compose and export->import were. I'll note that I'm running it privately on my local network, which I'm assuming should work fine as my devices enter that network semi-frequently and should keep everything synced up(?).
in reply to CoyoteFacts

Yeah, it'll work fine. It syncs occasionally but you can also force a sync. Just make sure you backup somewhere (with an encrypted backup you can do it anywhere, even Google drive without privacy issues) incase of fire or wtv. If you'd like online access you could also setup wireguard with a route to it.
in reply to CoyoteFacts

If you want a nice way to elevate the usability of your setup use Tailscale (or self-host Headscale) and run your devices on a VPN.

My devices are never not on my "LAN", they maintain a VPN connection and access my local services as if they're wired in. Remote pihole, multimedia streaming, password management etc are all covered by this one solution without needing to deal with reverse proxies and certificates.

in reply to teuniac_

Whats the price for though? Im cancelling my plan as all I ever used was OTP codes. The rest is free.
in reply to blitzen

This entry was edited (2 weeks ago)
in reply to blitzen

What is your backup process like? Still haven't figured this one out. Not sure if it makes sense to export encrypted where I can only access My vault with the same account, or unencrypted but then leaving it open and exposed somewhere or in multiple places.
in reply to blitzen

Bitwarden doesn't do any of the stuff that makes proton pass extremely usable. You can't easily manage logins and create them on the fly with custom emails in bit/vaultwarden. That is by far the most valuable feature of proton pass IMO, the seamless integration with simplelogin is just so damn convenient.
This entry was edited (3 weeks ago)
in reply to ExcessShiv

Bitwarden has an integration with simplelogin too. Enter an api key and it can generate random aliases on the fly.
in reply to impersonator

Where? I can't seem to find that option anywhere in my bitwarden app

Edit: NVM found it, it's just hidden by several clicks before it's an option.

This entry was edited (3 weeks ago)
in reply to AnimalsDream

shaken down by Proton to pay even more money


What are you paying for currently?

in reply to artyom

I had to look into it, because their pricing plans seem to have changed now. Evidently I have something called Proton Plus, $4.99 per month. It looks like that plans benefits do not extend to additional Proton Pass features.

I'm going to be transferring accounts away from Proton and then closing my accounts entirely. Already moved all my passwords back to Keepass. My main email address has been on posteo(.de), which has been great. Super reliable service from a company who appears to actually get the ethos of FOSS. I only pay, I think $12 per year for their service.

in reply to AnimalsDream

Yeah I thought so. If ya don't pay for it, ya don't get to complain about it, bud.
in reply to artyom

I'm sorry, but what? Number one, we're talking about text. Bytes of data, which costs next to nothing to store. If you think that it is in any way fair for a company to allow a person to enter information into an account, and then unexpectedly charge them to access that same data, you are insane. If you paid for a storage rental, moved your belongings into it, and then found that the company changed the lock and decided you had to pay more to get your stuff - would you continue renting that storage?

Go back to reddit, corposhill.

in reply to AnimalsDream

we're talking about text. Bytes of data, which costs next to nothing to store.


No but your files are not stored as text files. That's not what you're paying for. You're paying for the development of the software used to create, store and fill them at the appropriate times and places. If you don't care about that, just keep them stored as text files on your computer. Boom, problem solved.

If you paid for a storage rental, moved your belongings into it, and then found that the company changed the lock and decided you had to pay more to get your stuff


You keep using that phrase. You are not "paying more" because you never paid anything in the first place.

Go back to reddit, corposhill.


If you think Reddit is the only place that's going to call you out for being a choosy beggar, you're in for a surprise.

in reply to artyom

No but your files are not stored as text files. That’s not what you’re paying for. You’re paying for the development of the software used to create, store and fill them at the appropriate times and places. If you don’t care about that, just keep them stored as text files on your computer. Boom, problem solved.


But you say just below this that I never paid for anything in the first place? In any case, whether paid or not, they still have to compete with other options including free ones like Keepass. Why would I pay for Proton over the free Keepass if Proton is basically ransomware?

You keep using that phrase. You are not “paying more” because you never paid anything in the first place.


Untrue. I was paying for it, and they required that I pay even more just to access the data that their system allowed me to enter.

If you think Reddit is the only place that’s going to call you out for being a choosy beggar, you’re in for a surprise.


You rn:

in reply to AnimalsDream

you say just below this that I never paid for anything in the first place?


Excuse me, let me correct myself: That's what you're not paying for. Better? Does that make you anymore correct?

Why would I pay for Proton over the free Keepass if Proton is basically ransomware?


KeePass is local storage. It's not managed. But by all means, If you don't see the value, use KeePass. Not sure what you're complaining here for.

I was paying for it


Okay, so you stopped paying for it. That's why you can no longer access it. You can still export your data and import it into KeePass. So go do it.

You rn:


  1. Proton is most certainly not a multi-billion dollar corporation, moron.
  2. Your argument suggest that corporations aren't possibly able to hold a valid argument. I'm not siding with the corporations, I'm siding with basic logic and reason. It's not complicated. You are not entitled to anything they offer if you don't pay for it.
in reply to AnimalsDream

I got my mom on Bitwarden because I figured it would be easier for her than KeePass (which is what I use synced to my Nextcloud) and it turns out Bitwarden does the same thing. If you want to create "custom" attributes for an entry like your security questions, attach a screenshot, etc., you have to either pay or self-host.
This entry was edited (3 weeks ago)
in reply to AnimalsDream

What tier do you pay for now? Did you ever downgrade your tier?
This entry was edited (3 weeks ago)
in reply to vatlark

I am on Proton Plus, $4.99 per month, which I now see does not appear to extend to Pass benefits. I've switched password managers already, and am going to be moving everything else over to other apps and services and cancelling my Proton accounts entirely.
in reply to AnimalsDream

That's fair, if something doesn't work for you move on. I'm pretty happy with proton for now. Eventually I'll try self hosting.
in reply to AnimalsDream

being shaken down by Proton to pay even more money


Obviously you're free to do as you please and its not an airport, you don't have to announce your departure.
But there's no such thing as free service. Posting angry tirades seems counter productive.

I'd recommend self-hosting. Then you don't have to worry about privacy, getting data hijacked or getting ripped off by sudden cost increases.

in reply to 0xtero

There's no "there's no such thing as free service", and there's "we are going to hold your data hostage until you pay". This is the second, and unless they give you a way to export the fields, it's a violation of GDPR article 20.
in reply to ViatorOmnium

If they are holding data hostage yes that is a problem but if you use the export option I would bet it gives all the info.
in reply to 0xtero

Nothing is free, but there are proper ways to sell open-source and still respect user freedom. Proton's model is no different than Ubuntu's or Google's model. It's a grift.
in reply to AnimalsDream

KeepassXC + Syncthing has worked fine for me for a few years. Sure, it's a bit of a hassle and not exactly perfect, but nothing is. I have control over my data and I don't have to pay anyone anything, that's enough for me.

Also, tasty entrees 🤤

This entry was edited (3 weeks ago)
in reply to photonic_sorcerer

Hassle? What hassle? Adding a new device to the syncthing swarm and adding the folder where your database is stored?

I also have been using KeepassXC and syncthing for years. Best thing I have ever done!

in reply to eli

I use a VPN and even if I allow local wifi sharing it messes with syncthing's connections. It's not a perfect system.
in reply to photonic_sorcerer

This is the route I'm taking. Keepass has always been tried and true. I switched from Keepass to Proton Pass for a while, and in more ways than this one complaint it has been very much a downgrade.

Proton does not know how to make quality software.

in reply to AnimalsDream

But I don't understand, were you already a premium member when you were prompted to pay more?
This entry was edited (3 weeks ago)
in reply to Otiz

I had to look into it again because their pricing models are weird and confusing. My current plan is something called Proton Plus, $4.99 per month, and evidently the benefits do not extend to Pass.
in reply to AnimalsDream

Oh yeah, this is a very annoying pricing model. Proportionally very expensive for each individual part/product, but then a proportionally lower price for the whole thing. But in absolute amounts, more money was payed.

The closest example I can think of is fast food cup sizes.

What they want is for you to think "Hmm I need a VPN and an email, but it's cheaper to just buy the whole unlimited package"

This entry was edited (3 weeks ago)
in reply to AnimalsDream

I tried protonmail not for the privacy purpose but just to have a normal web email client.

After wasting an hour before finding out you can't disable the "sent from protonmail" footer without manually deleting it in each draft you make, I said screw it and deployed my own email server with stalwart lol.

It's receive only because outgoing SMTP is a pain to make reliable these days and my ISP blocks outgoing SMTP anyway, but for everything else I now use Thunderbird.

in reply to mlg

It might have changed but there is a setting for it now.

Pretty annoying that I'm just learning setting no signature did nothing since they added a second signature option for when sending from mobile and enabled it by default.

This entry was edited (3 weeks ago)
in reply to Dave

I have always hated this, the signature settings need to be unified. Why would I ever want a different signature to alert people that I am on my phome. Gmail allows ios to match their web signature but not android.

Sent from my fucking phone.

in reply to mlg

What do you mean? It's a slider setting you can turn on or off individually for each address (if you want to keep it one one but not others). It's under identity and addresses.
This entry was edited (3 weeks ago)
in reply to dan1101

Yeah I'm on free tier(evaluating proton as a whole) and I don't see this option in my mobile app. I'll have to look at the web to see if it's there...but I doubt it

*Edit, checked the web client. Found the option, but it's a mail plus feature, so I can't disable it as a free user.

This entry was edited (3 weeks ago)
in reply to eli

I'm not sure what all the limitations are for the free tier. I'm on the Unlimited plan, if you're wondering if an option is available on the paid plans feel free to ask me and I'll check for you.
in reply to dan1101

Ah, that makes sense. Always blows my mind when people complain about free tier limitations, especially from companies that don't make money from selling your data.
in reply to Jack_Burton

Yeah I wanted to complain about it, but when the service is free I don't have any right to. I will say that I upgraded to paid and still ran into a limitation. On Gmail, I use the Snooze and Schedule Send options a lot. In Gmail I have scheduled financial reminders for literally years in the future. Proton only lets you schedule 90 days into the future, that's it. I gotta wonder about the logic of that. At the very least, let me schedule messages until the end of my subscription.
in reply to AnimalsDream

OMG I thought I was the only child of Mr and Mrs Upgrade, of Upgrade street, Upgrade! Maybe we're related?
in reply to AnimalsDream

I know someone that signed up for an account with them, they froze it immediately for suspicious activity. He does nothing with that IP address, reads, social media, that's it. No way to get off the shit list without giving up personal information like a phone number and or alternate email and no guarentee that would fix it.

Their IP was on a blacklist from some shady company for some strange reason. But other companies let you write the company and plead your case, proton does not.

They further suspended a bunch of accounts based on some half baked unproven accusations by the government(s) if I recall.

They aren't trustworthy, they will give you up at the first sign of friction it appears.

in reply to hector

That happened to me. I wasn't even on a VPN when I created my first and only Proton account, and within minutes they restricted it so I couldn't send any mail. They said I would have to upgrade to a paid account if I wanted to send mail.

I would never trust Proton after that. I'm just glad they immediately restricted my account instead of waiting until I'd switched everything over.

in reply to unsettlinglymoist

Check your ip against the lists of blacklists, there are sites that do it directly from the search page, there are a few dozen blacklists supposedly for spam and the like.

I suspect israel critics get dropped on them. A brazillian firm did the one we found.

in reply to hector

Interesting theory and I've definitely made posts and comments critical of Israel. I've switched ISPs since creating that Proton account and I wonder if they'd restrict me again (not going to try though).
This entry was edited (2 weeks ago)
in reply to AnimalsDream

For the password and passkeys manager I went with a selfhosted solution: AliasVault on an VPS and it's really great! If you have a domain name you can have unlimited aliases with it's built in email server (with a subdomain and for receiving email only so you don't have to worry about being blacklisted)

The installation script is making everything for you, even fetching the TLS certificate from "let's encrypt"

There's Android and iOs support as well as add-ons for most browsers

in reply to ☂️-

Yeah, I wanted to give them the benefit of the doubt (because sunk cost fallacy), but this is only one of a number of issues I've had with them and I need to be more quick to acknowledge grift when I know I see it.
in reply to ☂️-

Do you have a source on this? I can't find anything online.
in reply to Xorg_Broke_Again

in reply to Xorg_Broke_Again

he's been caught cozying up to fascists. i think he took down the most damning tweets where he publicly praised trump.
in reply to nek0d3r

Will host that myself eventually, but a little scared by hardware prices. All I have is a desktop PC with a 700W PSU, probably unsuitable as a home lab.
in reply to termaxima

I've been homelabbing for a couple years now, and it's still just a desktop PC with a 450W PSU, it even has a Jellyfin server with some light transcoding. I'd highly recommend trying out a server you don't mind breaking and play around, you'd be surprised what you can do!
in reply to AnimalsDream

Not sure what this has to do with privacy.

Extra features require a subscription, big fucking surprise.

You can self-host, but that could be an actual privacy nightmare.

in reply to AnimalsDream

??? I use Proton mail and I never saw something like this. Account with nick, other mail, password and go.
in reply to Zerush

It's in Proton Pass. When you create an account entree, there is an option to create additional fields that you can name and fill out, kind of like multiple notes in one file. Somehow I was able to create those fields on my account just fine, but then to be given access to that data it turned out that I had to upgrade my account. In other words they duped me into entering data at no extra cost, but then charged me to access that same data later on.
in reply to AnimalsDream

I don't use it. Mail is fine, I don't need other than this. For all other apps, there are tons of FOSS alternatives out there.
in reply to AnimalsDream

That's scummy as fuck.

I guarantee they do that on purpose just like all other scams that make you invest your time before telling you you need to pay.

in reply to AnimalsDream

Pretty sure the warning signs were apparent when the CEO submitted to Trump. it just his "personal beliefs" and not representative of the company. Right.
in reply to skozzii

Yeah, I tried to be charitable and assume they were just ignorant of how bad Trump is. I should have known better.
in reply to skozzii

The CEO was lobbying for online privacy by publicly shaming the Democrats. He was doing his job.
in reply to FoundFootFootage78

Wait the Democrats respond to public shaming? At this point I thought they got off on it. He was doing his job but, he was kissing fascist ass just like Google, Microsoft, and Apple have not lobbying for privacy.
in reply to FoundFootFootage78

Why is it that just doing their job excuse or just following orders tends to be associated with questionable actions as opposed to positive ones? It's starting to seem like a red flag if those two phrases get used for an action.
in reply to stardust

He made a mean tweet about the Democrats, it's not like he loaded bullets into ICE guns.
in reply to FoundFootFootage78

Complimentary remarks to Republicans depicting them as a party open to being privacy respecting and respect for the rule of law. Took the Joe Rogan hand book of trying to sane wash the Republicans and downplay concerns regarding them while trying to come off as moderate.

And it aged terribly. Someone who went to Harvard and spent significant time in the US wasn't blind to what those way less educated than him saw when it came to the direction the US was headed towards before Trump officially took office.

He was rightfully criticized because Trump never hid his intentions during the election, so people were not impressed by the pandering like all the current tech bros part of the Trump inner circle.

This entry was edited (2 weeks ago)
in reply to FoundFootFootage78

Am I the only one that read the situation as he could only get GOP folks to be receptive that day? Like if it would have been dems it would have been the other way around. My wife went to DC to lobby for an issue and tried both parties. It's a thing they do. He never specifically said he actually preferred one over the other, just that he got the response. I'm more interested in what the specific lobbying effort was. I am suspicious of them only because they are lobbying in US in the first place and because I'm suspicious of everything at this point. There was no damning info in the reporting on this issue.
This entry was edited (2 weeks ago)
in reply to AnimalsDream

Can you still access the info by hitting edit? It was possible last time I checked. Even so, yeah, I'm thinking a transition to bitwarden is not a bad idea.
in reply to Sunsofold

According to other comments in this thread, Bitwarden does similar crap. I went back to Keepass.

As for the data, luckily it was for an account I don't need or use anymore, so I just deleted everything and moved on.

in reply to AnimalsDream

Because a bunch of dementia patients started leaving 1 star review as they kept on forgetting their passwords
in reply to AnimalsDream

Bitwarden offers this feature for free using custom fields, although 2FA is paid unless you self-host IIRC
in reply to jsnfwlr

I haven't personally hosted it myself but I've heard it's pretty good, also worth vouching for KeePass based on my time with it
in reply to AnimalsDream

Hey mods just saying... I think a lot of us would appreciate having a rule against offtopic posts.
This entry was edited (2 weeks ago)
in reply to HugeNerd

Hypothetically it should have. Those were additional fields that I added to the main account login entree, in order to keep all the relevant data in one place.
in reply to AnimalsDream

Strange, I keep my entrees covered in the fridge and take them out about one hour before guests show up.
in reply to AnimalsDream

Use keepassXC instead. You don't need any kind of cloud for a password manager. Keepass database can by synchronized between devices with syncthing. Safer and free forever
This entry was edited (2 weeks ago)
in reply to AnimalsDream

Try 2FAS (Auth and Pass): 2fas.com/
This is a great service!