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Good god. If I contact a call centre, it's because I have a problem that's out of the ordinary. How will an AI agent (aka talking website) be useful in solving that?
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Big banks use artificial intelligence to help assess home loans, call centres soon may be fully automated https://www.abc.net.au/news/2024-10-24/home-loans-artificial-intelligence-big-four-banks-automation/104504224

#AI #Banks #Australia

in reply to Tim Richards

"If a machine made bad decisions that had disastrous consequences, who would the responsibility fall on? It's a major question facing the banks."

Australian banks could try the Air Canada defence, their AI is "responsible for its own actions".

https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know

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