Good god. If I contact a call centre, it's because I have a problem that's out of the ordinary. How will an AI agent (aka talking website) be useful in solving that?
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Big banks use artificial intelligence to help assess home loans, call centres soon may be fully automated https://www.abc.net.au/news/2024-10-24/home-loans-artificial-intelligence-big-four-banks-automation/104504224
Big banks use artificial intelligence to help assess home loans, call centres soon may be fully automated
Australia's big four banks are ramping up their use of artificial intelligence to answer customer calls and assess loan applications. How long before a machine rather than a human writes your home loan?ÂNassim Khadem (ABC News)
Stacey Campbell
in reply to Tim Richards • • •"If a machine made bad decisions that had disastrous consequences, who would the responsibility fall on? It's a major question facing the banks."
Australian banks could try the Air Canada defence, their AI is "responsible for its own actions".
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know
Airline held liable for its chatbot giving passenger bad advice - what this means for travellers
Maria Yagoda (BBC)