#Kafkaesque: Starling Bank blocks cash transfer & froze their account

An Edinburgh academic has accused #Starling bank’s fraud team of behaving like officers in a police state after they repeatedly refused to allow him to send a €15,000 (£12,800) payment to a friend in Austria, then froze his account when he complained about their “absurd demands”.

When he told the #bank that he considered its demands a gross invasion of both his and his friend’s #privacy (and likely data rules) and totally disproportionate in the circumstances, he says it still refused to transfer the money. The staff could have told him the payment was at his own risk, but wouldn’t.

The final indignity came when he said he was so fed up with his treatment that he wished to close his account: the bank announced it had shut him out of it.

https://www.theguardian.com/money/article/2024/aug/17/bank-blocks-cash-transfer-ai-scam-fraud

#StarlingBank #banking #CorporateTerrorism #Orwellian #money #money #laundering #CustomerService #CriticalThinking #stupidity