In this episode, we're joined by Lou Downe, author of Good Services and former director of design for the UK government.

We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design?

Among the topics we touched on were: The complexity of modern services and the complete reliance on infrastructure, as well as the importance of service literacy for leaders.

uxpodcast.com/335-service-lite…

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Service literacy with Lou Downe - UX Podcast

Lou Downe talks to us about service design, but mainly why we perhaps aren't actually doing service design and how that could be corrected through increased service literacy.

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