It wasn’t supposed to be a big deal, just a ho-hum announcement of something not happening. Instead the greatest salesperson of the era, whose customer obsession had made #Amazon into a #colossus…, got the greatest customer #rejection of a lifetime.

A ¼M #WashingtonPost readers canceled their subscriptions….That is ~10% of the total circulation. The speed & decisive force of the cancellations was a bit of a shock but also appropriate, said Danny Caine, author of “How to Resist Amazon & Why.”