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Items tagged with: UX
In ancient times, the japes of fools and jesters were heeded as warnings from the gods. I have not spent this much time burnishing my jester credentials for nothing -- dashbots are coming and they will ruin everything. #UXDesign #UX #ProductManagement #LLM #AI #GenAI #B2B
spavel.medium.com/dashbots-the…
“Dashbots” — the inevitable fusion of dashboards and chatbots
It’s April 1st, which for many parts of the world is April Fool’s Day. While the entertainment value of tricking people into believing the wrong thing steadily declines with age, I still enjoy taking…Pavel Samsonov (Medium)
UX Design leadership has dropped the ball. Plot twist: so has everyone else's. There is no design strategy, because there is no strategy. Fortunately, we have the tools to make our own - here's how. #ux #uxdesign #userresearch #contentdesign
productpicnic.beehiiv.com/p/de…
Design is a leadership skill (why design goes wrong and how to set it right part 3)
A seat at the table is no good unless design is part of the strategy. To find the right place to apply leverage, designers need to embrace systems thinking.The Product Picnic
In this episode, we're joined by Lou Downe, author of Good Services and former director of design for the UK government.
We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design?
Among the topics we touched on were: The complexity of modern services and the complete reliance on infrastructure, as well as the importance of service literacy for leaders.
uxpodcast.com/335-service-lite…
#ux #uxpodcast #podcast #servicedesign #serviceliteracy
Service literacy with Lou Downe - UX Podcast
Lou Downe talks to us about service design, but mainly why we perhaps aren't actually doing service design and how that could be corrected through increased service literacy.UX Podcast
#UX deserves to be dead. It’s failed.
If only designers focused on the repeated success of the customer. That’s it. Obsess on the customer.
But by building barriers to keep customers at bay if not away (no_reply emails, anyone? so-called “AI” “support chat” time-wasters, anyone?), companies increasingly miss what customers are trying to
communicate but cannot because they cannot get through.
Things will change when the customer’s plight is more important than designer’s job.
In a world where the sets of rules that have governed us as humanity are rapidly changing, how will we know if the solutions that we are designing now are going to be fit for purpose?
Aarathi Krishnan, international aid expert, specialising in humanitarian futures and strategic foresight, joins us in this episode.
uxpodcast.com/334-defending-ag…
Defending against evil with Aarathi Krishnan - UX Podcast
Aarathi Krishnan talks with us about risk intelligence in a rapidly changing world. How will we know the solutions we design now will be fit for purpose?UX Podcast
This week's newsletter is inspired by the first female winner of the Nobel Prize in economics, for debunking the ecofascist "tragedy of the commons" theory.
Elinor Ostrom's understanding of the social system that manages a common resource is critical for making trade-offs in our own work, which can build - rather than burn - trust.
#ProductManagement #UX #UXDesign
productpicnic.beehiiv.com/p/th…
The bounty of the commons
You'll never be able to make effective trade-offs without thinking holistically about the entire system, and the other people within itThe Product Picnic
