"As the pioneering cybernetician Stafford Beer famously wrote, "the purpose of a system is what it does." If your bureaucracy is more concerned with fighting fraud than delivering service, then it isn't a service delivery system at all – it's a service denial system.

...how this ends – in a war of giant robots in which we are all collateral damage."
- @pluralistic

pluralistic.net/2026/08/10/dee…

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